Client Satisfaction Survey
Name__________________________ Company ____________________

Recent Project _________________________________________________

Please circle one answer per question.     (5 = Excellent, 1 =  Unacceptable)

Professionalism:

1. Punctuality: Were we on time and ready to work?

2. Efficient: Did we make good use of time?

3. Attitude: Were we positive and willing?

4. Responsiveness: Did we communicate well?

Expertise:

1. Knowledgeable about the subject matter?

2. Overall expertise level regarding project tasks?

Solution:

1. Ability to design a solution that meets your needs?

2. Ability for solution to add value:

3. Did the solution enhance the business?

Business:

1. Explanation of the work performed:

2. Written documentation / diagrams provided:

Confidence in Savant Ltd. as your IT consulting firm:

How would you rate your overall service experience?

 

5  4  3  2  1

5  4  3  2  1

5  4  3  2  1

5  4  3  2  1

 

5  4  3  2  1

5  4  3  2  1

 

5  4  3  2  1

5  4  3  2  1

5  4  3  2  1

 

5  4  3  2  1

5  4  3  2  1

5  4  3  2  1

5  4  3  2  1

Are there any topics you would like us to address in the future?
Topic: __________________________________________________________________

How can we improve the most?
_____________________________________________


Please Fax Directly to (757) 463-9158